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You can etransfer to Henry Lam at chesstalkforum at gmail dot com
Transfér à Henry Lam à chesstalkforum@gmail.com
Dark Knight / Le Chevalier Noir
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---- Nous avons besoin d'un traduction français!
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1. create a simple html document on my desktop containing the code to display a pgn file in two different ways (as they suggest)
2. the display of a pgn where the actual pgn code is *inline* (in the html document) works great
3. the display of a pgn where the pgn code is in a file on my desktop named test.pgn does nothing at all!
I attempted to contact Chessbase about this - what a joke! [They must be the most secretive organization in the world]
DOES anyone have any working email contact for Support or anyone at Chessbase???
PS: I tried using their "feedback" form and all I got was an error: "500 something went wrong"
I tried emailing support@chessbase.com ===> invalid email recipient
I tried emailing webmaster@chessbase.com ---> also invalid.
PPS: for those interested, I tried this code in the webpage: {} used instead of < and >
{div class="cbreplay" data-url="test.pgn"}
{/div}
the problem seems to be the specification of data-url but this code is identical to their example...
DOES anyone have any working email contact for Support or anyone at Chessbase???
PS: I tried using their "feedback" form and all I got was an error: "500 something went wrong"
I tried emailing support@chessbase.com ===> invalid email recipient
I tried emailing webmaster@chessbase.com ---> also invalid.
try Sales@ LOL
or info@
if you have an active account at playchess, you might find a chessbase staff online and have a chat (keep in mind a German time zone)
if you have an active account at playchess, you might find a chessbase staff online and have a chat (keep in mind a German time zone)
Thanks. Sales@ doesn't work either...
I just tried wuellenweber@chessbase.com - (Matthias Wuellenweber)
- he is listed as the domain contact in the registration info for chessbase.com
will see if he can forward it to someone or if that fails too.
[update] at least that email did not bounce... seems like it is a valid email @ chessbase.com [/update]
Last edited by Kerry Liles; Wednesday, 20th July, 2016, 11:00 AM.
Reason: added an update about the issue
The chap at chessbase tried my example too and he discovered that it is (in my case) Chrome that is not allowing the cross-domain connection to the local file.
I had tried a static html page on my desktop and tried having it refer to a local file (also on my desktop). Chrome does not permit that:
“XMLHttpRequest cannot load file:///Kortschnoj.pgn. Cross origin requests are only supported for protocol schemes: http, data, chrome, chrome-extension, https, chrome-extension-resource.”
It should (and does) work fine when all of this is hosted on a server.
So, the syntax is correct - the environment was not quite kosher.
interesting. I tried on Firefox and IE and simplified a html file to as little as needed. Could not load a pgn. :/
That is exactly what I did. I didn't mean to imply the problem was with Chrome - it was just nicely reported within Chrome and the developer console.
Most likely this technique they use to read a .pgn file (via the data-url parameter info) will only work on a proper server setup.
If you put the .pgn data actually inline (in the main .html file) it works fine of course.
I was trying to 'cheat a little' and play with the replay tool by hacking together something simple using just local files... that was what didn't work...
Luckily I was able to contact the person at chessbase who was kind enough to dig around and point out the problem. I thanked him several times,
but he did not comment on how hard it was to contact Chessbase in general... :)
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