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A former CFC member has communicated with me regarding CFC member services. It is best if I outline the sequence of events in bullet form;
1. He was originally on the CFC auto-renewal program with his membership originally expiring August 1st 2013. (Auto-renewal means the CFC is authorized to keep his credit card info on file and charge it to renew his membership BEFORE it expires for continuous membership.)
2. For whatever reason the CFC dropped member services and neglected to auto-renew his membership at the time for renewal August 1st 2013 and thus the auto-renewal agreement was broken by the CFC.
3. During the time since his membership expired he has received no services, communication or queries from the CFC.
4. Recently he discovered that about 3 weeks ago the CFC charged his credit card $48 and added a year onto his OLD expiry leaving him due to expire again in less than 2 months (Aug 1st) despite the fact he never received any member newsletters, has not played a rated event in 9 years, and never even received a receipt/notification for the dues recently charged.
Now we do know that last month in May the CFC had to release their membership stats. Looks like what happened is that member services were dropped for the entire year, but suddenly when it came time to release these stats somebody changed their mind and decided (in panic) that providing member services retro would be the best plan for padding the sinking member stats. So charge any card possible, slap on a year to the old expiry dates from 10 months ago and add them into the stats and whoo-la they are a “member”.
This is the sort of hubris coming from the CFC central planners. And people if there is ONE fundamental core CFC member service, it is to be receipted for one’s own dues paid. To be acknowledged and thanked for your payment received. Not to be charged 10 months late with no notification leaving someone no services for 10 months only to expire and charged $48 again within 2 months.
We see time and again the CFC brass making questionable decisions about the office admin while boldly stating they “know what they are doing”, then quickly disappearing into oblivion once the problems arrive 6-12 months later. We saw this in 2004-05 when Halldor Palsson disappeared to leave massive admin problems he created for a totally unprepared Chris Mallon, and now again in 2013 when Fred McKim as head spokesman confidently boasting about a great decision, then in the last 6 months when problems become apparent and dozens more members lost, now he has nothing to say anymore. I think it says a lot about how much the members are really valued by the CFC central planners who “know better”.
Does no one see how disgusting this is for this player? Now at this point the player is asking for his $48 to be refunded and cancel his credit card info out of the CFC system. He no longer wishes to be a CFC member. It can be observed that the office is no longer free market run and is simply a political tool of the CFC central planners. Going forward just how many passes do these CFC central planners get? We’ll just keep losing 1 member at a time and personally I doubt anything can be done because the governors / members remaining refuse to acknowledge hard facts until it happens to them. They just say, “oh let’s move on…”, but the lessons are not getting learned and the members keep disappearing.
1. He was originally on the CFC auto-renewal program with his membership originally expiring August 1st 2013. (Auto-renewal means the CFC is authorized to keep his credit card info on file and charge it to renew his membership BEFORE it expires for continuous membership.)
2. For whatever reason the CFC dropped member services and neglected to auto-renew his membership at the time for renewal August 1st 2013 and thus the auto-renewal agreement was broken by the CFC.
3. During the time since his membership expired he has received no services, communication or queries from the CFC.
4. Recently he discovered that about 3 weeks ago the CFC charged his credit card $48 and added a year onto his OLD expiry leaving him due to expire again in less than 2 months (Aug 1st) despite the fact he never received any member newsletters, has not played a rated event in 9 years, and never even received a receipt/notification for the dues recently charged.
Now we do know that last month in May the CFC had to release their membership stats. Looks like what happened is that member services were dropped for the entire year, but suddenly when it came time to release these stats somebody changed their mind and decided (in panic) that providing member services retro would be the best plan for padding the sinking member stats. So charge any card possible, slap on a year to the old expiry dates from 10 months ago and add them into the stats and whoo-la they are a “member”.
This is the sort of hubris coming from the CFC central planners. And people if there is ONE fundamental core CFC member service, it is to be receipted for one’s own dues paid. To be acknowledged and thanked for your payment received. Not to be charged 10 months late with no notification leaving someone no services for 10 months only to expire and charged $48 again within 2 months.
We see time and again the CFC brass making questionable decisions about the office admin while boldly stating they “know what they are doing”, then quickly disappearing into oblivion once the problems arrive 6-12 months later. We saw this in 2004-05 when Halldor Palsson disappeared to leave massive admin problems he created for a totally unprepared Chris Mallon, and now again in 2013 when Fred McKim as head spokesman confidently boasting about a great decision, then in the last 6 months when problems become apparent and dozens more members lost, now he has nothing to say anymore. I think it says a lot about how much the members are really valued by the CFC central planners who “know better”.
Does no one see how disgusting this is for this player? Now at this point the player is asking for his $48 to be refunded and cancel his credit card info out of the CFC system. He no longer wishes to be a CFC member. It can be observed that the office is no longer free market run and is simply a political tool of the CFC central planners. Going forward just how many passes do these CFC central planners get? We’ll just keep losing 1 member at a time and personally I doubt anything can be done because the governors / members remaining refuse to acknowledge hard facts until it happens to them. They just say, “oh let’s move on…”, but the lessons are not getting learned and the members keep disappearing.
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